Complaint Handling
At CNZ Learning, we take complaints seriously and strive to resolve them promptly and fairly. Here's our complaint-handling process:
Submission of Complaint
Students who have a complaint can submit it through our online complaint form, which is accessible on our website. The form allows students to detail their complaints and provide any relevant documentation or evidence.
Acknowledgment of Complaint
Upon receiving a complaint, CNZ Learning will acknowledge receipt and provide an estimated timeline for resolution. We aim to acknowledge complaints within 48 hours of receipt.
Investigation
Our team will conduct a thorough investigation into the complaint, gathering relevant information and speaking with any involved parties. We are committed to understanding the root cause of the complaint and identifying opportunities for improvement.
Resolution
Once the investigation is complete, CNZ Learning will take appropriate action to address the complaint and prevent recurrence. This may include issuing apologies, providing refunds or compensation, or implementing changes to our processes or procedures.
Feedback
Finally, we will follow up with the complainant to ensure that they are satisfied with the resolution and to gather feedback on their experience with our complaint-handling process. We value feedback as an opportunity for continuous improvement.
